Refund & Return Policy
30-day money back guarantee
We know purchasing online is easy but needs more attention. Our customers are very happy with their orders and they love our products but if you're not completely happy with your order for any reason , you can return it to us within 30 days for a refund or exchange.
We've kept the process simple - all you have to do to is fill up Returns form here:
Pls, write down all information and what is your enquiry .
We will reply to your email within 48 hours. If you want to return and refund ,we will send you a confirmation Email .
So, you will return the product to Bitzy address. Once your return arrives and is checked by our staff we'll process a refund back to your
credit card or bank account - no hassle or drama necessary.
You are responsible for return shipping fees unless we made a delivery mistake.
If you would like to exchange an item please return the unused goods to us with your purchase info within 30 days and we will offer you an
exchange or a credit. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or
compensation where the goods are faulty etc. We cannot exchange any product if it has been used or out of it's first condition or if it is a food or underwear item.
If an item arrives damaged
If your product arrives damaged or broken, please inform us immediately and we will collect faulty product . Immidiately will send a
The original shipping fee is not refunded
Unfortunately, we cannot refund the shipping fee on any return. We completely understand if you didn't like the item or you accidentally
ordered the wrong item, but we can't refund what we've already paid to have your item couriered to you. We're just like any other
stores - you are responsible for getting an item back to us so we can refund or exchange it.
Also, if you received free shipping on your purchase, we will deduct our actual postage cost from the refund amount. While we spend a good
deal of money on staff and packaging, we're only going to deduct the actual postage amount. In other words - you cover the postage and
we'll pay for the labour & packaging.
Our 30 day refund policy does not apply of Deal products because they are selling on lowest prices.
As a responsible retailer we will of course fully meet all our legal obligations under the nz consumer guarantees act for any purchases of our items on other websites.
Our friendly staff are standing by you ,so if you have any issues please don't hesistate to contact us.
Have a great day & happy shopping from Bitzy Team!